Technical Support Channels
A 60–Minute Support Ticket Response Guarantee
All your help requests will be responded to in maximum one hour after the ticket or e–mail was received. If your issue calls for further assistance from a system administrator, we will direct the ticket or the email to the person in charge, without delay and will leave a note to notify you that more time will be needed for arriving at the optimal solution. Furthermore if you make use of our Managed Services package, any of the server administration tasks included there will be performed whenever you desire.
A Top–Quality Support Service
Our tech support team will be online for you 24–7 if you require assistance with our Website Control Panel or with any of the applications that we have preinstalled for your convenience on the server. Furthermore if you need help handling all the day–to–day admin tasks on your dedicated web hosting server, you can have a glimpse at the Managed Services package, which includes backup hard drive space, weekly Operating System updates, software installation and troubleshooting services, server monitoring and restarting services, etc.
An Intuitive Help Area
Every dedicated server is equipped with our free–of–charge Website Control Panel, which boasts a fully detailed knowledge base and a collection of step–by–step video tutorials. Whenever you need assistance with the Website Control Panel, just press the Help or Videos buttons in the upper right corner.