One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting come with a one-hour response time guarantee, so no matter what inquiry or complication you may have, we will always be there to help you out. In reality, it rarely takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our tech support team members will be at your disposal 24-7, even on weekends and official holidays, which goes to say that you will obtain instant assistance whenever you need it. We realize precisely how expensive time can be, so by the time we answer your e-mail or trouble ticket, we will have looked into the issue and, in case we haven’t found a solution, we will give you more info about what you have to do on your end – when the circumstances demand it. With our support services, you can be sure that there will be someone to lend you a helping hand momentarily, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
As we are aware of how critical it is to receive prompt help, we promise that you will never need to wait for more than an hour to obtain an answer to any trouble ticket that you submit from your semi-dedicated server Control Panel. Actually, you’ll seldom need to wait for more than twenty-thirty minutes and this is valid for any query no matter what its nature is – general, billing or technical. In addition, our customer and tech support team is available 24/7, which is the reason why even if you open a ticket during official holidays, you will invariably get a fast reply, which will contain the answer to an inquiry, the solution to a complication or the info necessary to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to waste an entire day hanging around waiting for an answer like you would with plenty of other web hosting companies.