If you ever encounter a problem with your website and are incapable of solving it on your own, ask the respective web hosting company’s client care team to help you bring the site back online. A swift resolution would be the perfect scenario, but a lot of hosting companies respond within 24 hours and even more, all the more so if you’re working with a hosting reseller. Even if the problem can be solved easily, your site may not function properly or may not be accessible whatsoever for a prolonged time interval, so you may lose prospective clients because it’s highly unlikely that anybody would ever return to a website that is inoperational. In this light, you ought to make sure not only that you can touch base with your hosting company, but also that they can respond and assist you in a well-timed fashion. If a software application update doesn’t go smoothly or you erase something mistakenly, for instance, the website should be restored quickly so as to avoid lengthened inaccessibility.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting come with a one-hour response time guarantee, so no matter what inquiry or complication you may have, we will always be there to help you out. In reality, it rarely takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our tech support team members will be at your disposal 24-7, even on weekends and official holidays, which goes to say that you will obtain instant assistance whenever you need it. We realize precisely how expensive time can be, so by the time we answer your e-mail or trouble ticket, we will have looked into the issue and, in case we haven’t found a solution, we will give you more info about what you have to do on your end – when the circumstances demand it. With our support services, you can be sure that there will be someone to lend you a helping hand momentarily, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

As we are aware of how critical it is to receive prompt help, we promise that you will never need to wait for more than an hour to obtain an answer to any trouble ticket that you submit from your semi-dedicated server Control Panel. Actually, you’ll seldom need to wait for more than twenty-thirty minutes and this is valid for any query no matter what its nature is – general, billing or technical. In addition, our customer and tech support team is available 24/7, which is the reason why even if you open a ticket during official holidays, you will invariably get a fast reply, which will contain the answer to an inquiry, the solution to a complication or the info necessary to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to waste an entire day hanging around waiting for an answer like you would with plenty of other web hosting companies.