There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. It is the easiest channel of correspondence for a number of reasons. In the event that no tech support team member is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will always hit home. Also, you can copy and paste extensive bits of information without having to worry about misprints, and if a given problem needs more time to be fixed or a number of responses must be exchanged, all the information will be in one place, so either party can always see the comments added by the other one. The negative side of using tickets to get in touch with your web hosting company is that they are usually separate from the hosting platform, which goes to say that if you need to supply info or to adhere to directions, you will have to use no less than two separate admin consoles and this number might increase in case you desire to administer multiple domains. Also, a lot of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting include an integrated ticketing system, which is part of our in-house developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia permits you to manage everything related to the hosting service itself in the exact same place – invoices, web files, emails, tickets, etc., avoiding the necessity to use different admin consoles. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with several clicks of the mouse without ever logging out of your hosting Control Panel. In the meantime, you may select a category and our system will offer you a variety of educational articles, which will supply you with more info and which may help you fix any specific issue before you actually open a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more efficient to manage everything from one single place, which is the reason why we’ve integrated a trouble ticket system into the custom-created Hepsia Control Panel, which is offered with every semi-dedicated server package. This will enable you to manage the communication with our client support team along with your web space, which goes to say that you won’t need to remember an additional username for a different interface. You will be able to post a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you are browsing the files within your account. Additionally, you can look through older tickets using an intelligent search functionality or read relevant knowledge base articles, which include solutions to commonly met complications. The built-in ticketing system is closely monitored 24-7 with the maximum ticket response time being only 60 minutes, so there will always be somebody to help you out.