Integrated Ticketing System in Shared Web Hosting
Our shared web hosting include an integrated ticketing system, which is part of our in-house developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia permits you to manage everything related to the hosting service itself in the exact same place – invoices, web files, emails, tickets, etc., avoiding the necessity to use different admin consoles. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with several clicks of the mouse without ever logging out of your hosting Control Panel. In the meantime, you may select a category and our system will offer you a variety of educational articles, which will supply you with more info and which may help you fix any specific issue before you actually open a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more efficient to manage everything from one single place, which is the reason why we’ve integrated a trouble ticket system into the custom-created Hepsia Control Panel, which is offered with every semi-dedicated server package. This will enable you to manage the communication with our client support team along with your web space, which goes to say that you won’t need to remember an additional username for a different interface. You will be able to post a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you are browsing the files within your account. Additionally, you can look through older tickets using an intelligent search functionality or read relevant knowledge base articles, which include solutions to commonly met complications. The built-in ticketing system is closely monitored 24-7 with the maximum ticket response time being only 60 minutes, so there will always be somebody to help you out.