24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance promptly, that's why our shared web hosting services come with 24/7 support as well as various ways of contact. In case you don't have an account yet, you can easily phone us or come on our live chat and chat with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up ordering a service which you cannot use. If you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. In contrast to the majority of providers out there today, we reply to all the tickets within the hour, so you will not need to wait for an entire day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you are able to reap the benefits of our 24/7 technical support services even on public holidays. Your websites will be available constantly and so will we. With many different connection options, you're able to pick the easiest way to contact us and find out about our services in case you don't have an account yet, or get assistance in case you're already among our customers. You will be able to phone us, have a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour reply time guarantee, even though it hardly ever takes over 20 mins to get assistance regardless of the complexity of the trouble. Using our customer and technical support services, we'll be there for you whenever you need us, not several days later.
24/7 Customer Support in Dedicated Servers
We know how important it is to have timely support in general, let alone when you operate an entire server, so every single dedicated server that we supply comes with 24/7 support with 1-hour reply time warranty whatever the problem. The service is absolutely free for all the difficulties with the server or the software that was installed by our admins during the setup, which means that you can get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from your billing section or you could send an e-mail, and the actual reply time for both rarely exceeds 30 minutes since we have administrators available 24x7x365. If you want general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on as many as three different continents or you could use our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you'll be able to include to your server plan from your billing Control Panel.